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service_level_agreement [2017/04/29 13:31]
kevin |
service_level_agreement [2017/05/01 11:35]
rijk |
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| SLA units can be used in any way as the owner wishes. So consultancy, training, installation, configuration, [[https://www.savapage.org/docs/manual/ch-customization.html|customization]], etc. can be paid with SLA Unit "currency" as well. | SLA units can be used in any way as the owner wishes. So consultancy, training, installation, configuration, [[https://www.savapage.org/docs/manual/ch-customization.html|customization]], etc. can be paid with SLA Unit "currency" as well. |
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| Please refer to the [[https://wiki.datraverse.com/doku.php?id=services:operational:support-matrix|Operational Support Matrix]] for information about what Datraverse can and can not support. | |
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| ^ Contract ^ SavaPage SLA 8x5 (24 hr) ^ | ^ Contract ^ SavaPage SLA 8x5 (24 hr) ^ |
| | | Support Domain | [[https://wiki.datraverse.com/doku.php?id=services:operational:support-matrix|Operational Support Matrix]] ((Please refer to the [[https://wiki.datraverse.com/doku.php?id=services:operational:support-matrix|Operational Support Matrix]] for information about what [[https://www.datraverse.com/ | Datraverse B.V.]] can and can not support.))| |
| | Support Availability | 8x5 (Monday-Friday) | | | Support Availability | 8x5 (Monday-Friday) | |
| | Support Channels | [[https://support.savapage.org|Web Help Desk]], Phone, On-site (NL and BE) | | | Support Channels | [[https://support.savapage.org|Web Help Desk]], Phone, On-site (NL and BE) | |