Differences

This shows you the differences between two versions of the page.

Link to this comparison view

Both sides previous revision Previous revision
Next revision 		Previous revision
Next revision Both sides next revision
service_level_agreement [2017/05/01 11:33]
rijk 		service_level_agreement [2017/05/01 11:39]
rijk
Line 10: Line 10:
  
 ^  Contract  ^  SavaPage SLA 8x5 (24 hr)  ^ ^  Contract  ^  SavaPage SLA 8x5 (24 hr)  ^
-| Support Domain | [[https://wiki.datraverse.com/doku.php?id=services:operational:support-matrix|Operational Support Matrix]] ((Please refer to the [[https://wiki.datraverse.com/doku.php?id=services:operational:support-matrix|Operational Support Matrix]] for information about what Datraverse can and can not support.))|+| Support Domain | [[https://wiki.datraverse.com/doku.php?id=services:operational:support-matrix|Operational Support Matrix]] ((Please refer to the [[https://wiki.datraverse.com/doku.php?id=services:operational:support-matrix|Operational Support Matrix]] for information about what is supported and what is not.))|
 | Support Availability | 8x5 (Monday-Friday) | | Support Availability | 8x5 (Monday-Friday) |
 | Support Channels | [[https://support.savapage.org|Web Help Desk]], Phone, On-site (NL and BE) | | Support Channels | [[https://support.savapage.org|Web Help Desk]], Phone, On-site (NL and BE) |
  • service_level_agreement.txt
  • Last modified: 2019/11/10 15:36
  • by admin