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service_level_agreement [2017/05/01 11:35]
rijk |
service_level_agreement [2017/05/01 11:39]
rijk |
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| ^ Contract ^ SavaPage SLA 8x5 (24 hr) ^ | ^ Contract ^ SavaPage SLA 8x5 (24 hr) ^ |
| | Support Domain | [[https://wiki.datraverse.com/doku.php?id=services:operational:support-matrix|Operational Support Matrix]] ((Please refer to the [[https://wiki.datraverse.com/doku.php?id=services:operational:support-matrix|Operational Support Matrix]] for information about what [[https://www.datraverse.com/ | Datraverse B.V.]] can and can not support.))| | | Support Domain | [[https://wiki.datraverse.com/doku.php?id=services:operational:support-matrix|Operational Support Matrix]] ((Please refer to the [[https://wiki.datraverse.com/doku.php?id=services:operational:support-matrix|Operational Support Matrix]] for information about what is supported and what is not.))| |
| | Support Availability | 8x5 (Monday-Friday) | | | Support Availability | 8x5 (Monday-Friday) | |
| | Support Channels | [[https://support.savapage.org|Web Help Desk]], Phone, On-site (NL and BE) | | | Support Channels | [[https://support.savapage.org|Web Help Desk]], Phone, On-site (NL and BE) | |