Differences

This shows you the differences between two versions of the page.

--- service_level_agreement [2017/05/01 17:03]
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+++ service_level_agreement [2019/04/19 16:29]
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 ====== Service Level Agreement ======
-The [[/:Technical Support Agreement|Technical Support Agreement]] covers //functional// issues with SavaPage Software for all Community Members.
+The [[/:Technical Support Agreement|Technical Support Agreement]] covers //functional// issues with SavaPage Software for all Community Residents and Visitors.
-However, members who need //operational// support can purchase a Service Level Agreement (SLA) contract as offered by their [[Partner List|Deployment Partner]].
+However, those who need //operational// support can purchase a Service Level Agreement (SLA) contract as offered by their [[Partner List|Deployment Partner]].
 | [[https://www.datraverse.com/|Datraverse B.V.]] offers a flexible SLA Base Contract on top of which //SLA Support Units// can be purchased as a reservation (purse) for future support requests. See the [[https://wiki.datraverse.com/doku.php?id=services:operational:sla | Service Level Agreement Details]]. |