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service_level_agreement [2019/04/19 16:29]
rijk |
service_level_agreement [2019/11/10 15:36]
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| However, those who need //operational// support can purchase a Service Level Agreement (SLA) contract as offered by their [[Partner List|Deployment Partner]]. | However, those who need //operational// support can purchase a Service Level Agreement (SLA) contract as offered by their [[Partner List|Deployment Partner]]. |
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| | [[https://www.datraverse.com/|Datraverse B.V.]] offers a flexible SLA Base Contract on top of which //SLA Support Units// can be purchased as a reservation (purse) for future support requests. See the [[https://wiki.datraverse.com/doku.php?id=services:operational:sla | Service Level Agreement Details]]. | | > [[https://www.datraverse.com/|Datraverse B.V.]] offers a flexible SLA Base Contract on top of which //SLA Support Units// can be purchased as a reservation (purse) for future support requests. See the [[https://wiki.datraverse.com/doku.php?id=services:operational:sla | Service Level Agreement Details]]. |
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