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service_level_agreement [2017/05/01 17:03] rijk |
service_level_agreement [2019/11/10 15:36] (current) admin |
====== Service Level Agreement ====== | ====== Service Level Agreement ====== |
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The [[/:Technical Support Agreement|Technical Support Agreement]] covers //functional// issues with SavaPage Software for all Community Members. | The [[/:Technical Support Agreement|Technical Support Agreement]] covers //functional// issues with SavaPage Software for all Community Residents and Visitors. |
However, members who need //operational// support can purchase a Service Level Agreement (SLA) contract as offered by their [[Partner List|Deployment Partner]]. | However, those who need //operational// support can purchase a Service Level Agreement (SLA) contract as offered by their [[Partner List|Deployment Partner]]. |
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| [[https://www.datraverse.com/|Datraverse B.V.]] offers a flexible SLA Base Contract on top of which //SLA Support Units// can be purchased as a reservation (purse) for future support requests. See the [[https://wiki.datraverse.com/doku.php?id=services:operational:sla | Service Level Agreement Details]]. | | > [[https://www.datraverse.com/|Datraverse B.V.]] offers a flexible SLA Base Contract on top of which //SLA Support Units// can be purchased as a reservation (purse) for future support requests. See the [[https://wiki.datraverse.com/doku.php?id=services:operational:sla | Service Level Agreement Details]]. |
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