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service_level_agreement [2017/07/07 22:44]
127.0.0.1 external edit
service_level_agreement [2019/04/19 16:29] (current)
rijk
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 ====== Service Level Agreement ====== ====== Service Level Agreement ======
  
-The [[/:​Technical Support Agreement|Technical Support Agreement]] covers //​functional//​ issues with SavaPage Software for all Community ​Members+The [[/:​Technical Support Agreement|Technical Support Agreement]] covers //​functional//​ issues with SavaPage Software for all Community ​Residents and Visitors
-However, ​members ​who need //​operational//​ support can purchase a Service Level Agreement (SLA) contract as offered by their [[Partner List|Deployment Partner]].+However, ​those who need //​operational//​ support can purchase a Service Level Agreement (SLA) contract as offered by their [[Partner List|Deployment Partner]].
  
 | [[https://​www.datraverse.com/​|Datraverse B.V.]] offers a flexible SLA Base Contract on top of which //SLA Support Units// can be purchased as a reservation (purse) for future support requests. See the [[https://​wiki.datraverse.com/​doku.php?​id=services:​operational:​sla | Service Level Agreement Details]]. | | [[https://​www.datraverse.com/​|Datraverse B.V.]] offers a flexible SLA Base Contract on top of which //SLA Support Units// can be purchased as a reservation (purse) for future support requests. See the [[https://​wiki.datraverse.com/​doku.php?​id=services:​operational:​sla | Service Level Agreement Details]]. |
  
service_level_agreement.1499460262.txt.gz · Last modified: 2017/07/07 22:44 by 127.0.0.1