Differences

This shows you the differences between two versions of the page.

--- technical_support_agreement [2018/01/11 13:28]
rijk [Fair use]
+++ technical_support_agreement [2018/01/11 13:29]
rijk [Process]
@@ Line 50: / Line 50: @@
 Please follow these steps when you want support for an issue:
-  - A //Fellow// should first consult his assigned Deployment or Integration Partner on any issue. Fellows who have Datraverse as Deployment Partner can directly proceed with the Step 3.
+  - A //Member// should first consult his assigned Deployment or Integration Partner on any issue. Members who have Datraverse as Deployment Partner can directly proceed with the Step 3.
   - Deployment and Integration Partners provide Level 1 support and may resolve the issue right away. When Level 2 support is needed either the Partner or Fellow can open a support ticket via the https://support.savapage.org site.
-  - When you "Open a New Ticket" you must first sign in with your community credentials. Partners and Fellows received their credentials when they joined the community.
+  - When you "Open a New Ticket" you must first sign in with your community credentials. Partners and Members received their credentials when they joined the community.
   - Visitors can obtain credentials by sending a request to [[Join|join]] for a restricted period.
   - Issues from Members are handled with higher priority than those from Visitors.