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technical_support_agreement [2018/01/11 13:29]
rijk [Process] 		technical_support_agreement [2018/01/11 13:29]
rijk [Process]
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   - A //Member// should first consult his assigned Deployment or Integration Partner on any issue. Members who have Datraverse as Deployment Partner can directly proceed with the Step 3.   - A //Member// should first consult his assigned Deployment or Integration Partner on any issue. Members who have Datraverse as Deployment Partner can directly proceed with the Step 3.
-  - Deployment and Integration Partners provide Level 1 support and may resolve the issue right away. When Level 2 support is needed either the Partner or Fellow can open a support ticket via the https://support.savapage.org site.+  - Deployment and Integration Partners provide Level 1 support and may resolve the issue right away. When Level 2 support is needed either the Partner or Member can open a support ticket via the https://support.savapage.org site.
   - When you "Open a New Ticket" you must first sign in with your community credentials. Partners and Members received their credentials when they joined the community.   - When you "Open a New Ticket" you must first sign in with your community credentials. Partners and Members received their credentials when they joined the community.
   - Visitors can obtain credentials by sending a request to [[Join|join]] for a restricted period.   - Visitors can obtain credentials by sending a request to [[Join|join]] for a restricted period.
  • technical_support_agreement.txt
  • Last modified: 2020/02/26 10:57
  • by rijk