Differences

This shows you the differences between two versions of the page.

--- technical_support_agreement [2018/01/11 13:29]
rijk [Process]
+++ technical_support_agreement [2018/06/25 20:15]
rijk [Process]
@@ Line 51: / Line 51: @@
   - A //Member// should first consult his assigned Deployment or Integration Partner on any issue. Members who have Datraverse as Deployment Partner can directly proceed with the Step 3.
-  - Deployment and Integration Partners provide Level 1 support and may resolve the issue right away. When Level 2 support is needed either the Partner or Fellow can open a support ticket via the https://support.savapage.org site.
+  - Deployment and Integration Partners provide Level 1 support and may resolve the issue right away. When Level 2 support is needed either the Partner or Member can open a support ticket via the https://support.savapage.org site.
   - When you "Open a New Ticket" you must first sign in with your community credentials. Partners and Members received their credentials when they joined the community.
-  - Visitors can obtain credentials by sending a request to [[Join|join]] for a restricted period.
+  - Visitors can obtain credentials by sending a request to **[[Join|join]]** for a restricted period.
   - Issues from Members are handled with higher priority than those from Visitors.
   - Support requests will be assigned a ticket number that should be used on all related correspondence.