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technical_support_agreement [2018/01/11 13:29]
rijk [Process] 		technical_support_agreement [2018/06/25 20:15]
rijk [Process]
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   - Deployment and Integration Partners provide Level 1 support and may resolve the issue right away. When Level 2 support is needed either the Partner or Member can open a support ticket via the https://support.savapage.org site.   - Deployment and Integration Partners provide Level 1 support and may resolve the issue right away. When Level 2 support is needed either the Partner or Member can open a support ticket via the https://support.savapage.org site.
   - When you "Open a New Ticket" you must first sign in with your community credentials. Partners and Members received their credentials when they joined the community.   - When you "Open a New Ticket" you must first sign in with your community credentials. Partners and Members received their credentials when they joined the community.
-  - Visitors can obtain credentials by sending a request to [[Join|join]] for a restricted period.+  - Visitors can obtain credentials by sending a request to **[[Join|join]]** for a restricted period.
   - Issues from Members are handled with higher priority than those from Visitors.   - Issues from Members are handled with higher priority than those from Visitors.
   - Support requests will be assigned a ticket number that should be used on all related correspondence.   - Support requests will be assigned a ticket number that should be used on all related correspondence.
  • technical_support_agreement.txt
  • Last modified: 2020/02/26 10:57
  • by rijk