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technical_support_agreement [2018/01/11 13:29]
rijk [Process] 		technical_support_agreement [2018/09/27 17:24]
rijk [Terms & Conditions]
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   - Deployment and Integration Partners provide Level 1 support and may resolve the issue right away. When Level 2 support is needed either the Partner or Member can open a support ticket via the https://support.savapage.org site.   - Deployment and Integration Partners provide Level 1 support and may resolve the issue right away. When Level 2 support is needed either the Partner or Member can open a support ticket via the https://support.savapage.org site.
   - When you "Open a New Ticket" you must first sign in with your community credentials. Partners and Members received their credentials when they joined the community.   - When you "Open a New Ticket" you must first sign in with your community credentials. Partners and Members received their credentials when they joined the community.
-  - Visitors can obtain credentials by sending a request to [[Join|join]] for a restricted period.+  - Visitors can obtain credentials by sending a request to **[[Join|join]]** for a restricted period.
   - Issues from Members are handled with higher priority than those from Visitors.   - Issues from Members are handled with higher priority than those from Visitors.
   - Support requests will be assigned a ticket number that should be used on all related correspondence.   - Support requests will be assigned a ticket number that should be used on all related correspondence.
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 Standard Terms and Conditions of Datraverse B.V. are applicable to this agreement as filed by ICT~Office with the Chamber of Commerce for the Central Netherlands under number 30174840. The conditions can be downloaded in PDF format as [[https://wiki.datraverse.com/doku.php?id=services:tac|English]] or [[https://wiki.datraverse.com/doku.php?id=services:tac-nl|Dutch]] version. Standard Terms and Conditions of Datraverse B.V. are applicable to this agreement as filed by ICT~Office with the Chamber of Commerce for the Central Netherlands under number 30174840. The conditions can be downloaded in PDF format as [[https://wiki.datraverse.com/doku.php?id=services:tac|English]] or [[https://wiki.datraverse.com/doku.php?id=services:tac-nl|Dutch]] version.
  
-Nothing in this agreement is intended to replace the ICT~Office Terms and Conditions and the GNU AGPLv3 License that applies to the SavaPage Software. In case of conflicts the AGPL License and ICT~Office Terms and Conditions takes precedence (in that order). This agreement is between Datraverse and SavaPage Community Members and Visitors only. Other third parties may have separate arrangements with Members. These arrangements are excluded from this agreement.+Nothing in this agreement is intended to replace the ICT~Office Terms and Conditions and the [[https://www.gnu.org/licenses/agpl.html|GNU AGPLv3 License]] that applies to the SavaPage Software. In case of conflicts the AGPL License and ICT~Office Terms and Conditions takes precedence (in that order). This agreement is between Datraverse and SavaPage Community Members and Visitors only. Other third parties may have separate arrangements with Members. These arrangements are excluded from this agreement.
  • technical_support_agreement.txt
  • Last modified: 2020/02/26 10:57
  • by rijk