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technical_support_agreement [2018/01/11 13:29] rijk [Process] |
technical_support_agreement [2019/04/19 16:21] rijk [Technical Support Agreement] |
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| ====== Technical Support Agreement ====== | ====== Technical Support Agreement ====== | ||
| - | This agreement is between Datraverse B.V, [[Legal|legal guardian]] of the SavaPage Community, registered in The Netherlands with trade registration number 39068966, and // | + | This agreement is between Datraverse B.V, [[Legal|legal guardian]] of the SavaPage Community, registered in The Netherlands with trade registration number 39068966, and // |
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| - Deployment and Integration Partners provide Level 1 support and may resolve the issue right away. When Level 2 support is needed either the Partner or Member can open a support ticket via the https:// | - Deployment and Integration Partners provide Level 1 support and may resolve the issue right away. When Level 2 support is needed either the Partner or Member can open a support ticket via the https:// | ||
| - When you "Open a New Ticket" | - When you "Open a New Ticket" | ||
| - | - Visitors can obtain credentials by sending a request to [[Join|join]] for a restricted period. | + | - Visitors can obtain credentials by sending a request to **[[Join|join]]** for a restricted period. |
| - Issues from Members are handled with higher priority than those from Visitors. | - Issues from Members are handled with higher priority than those from Visitors. | ||
| - Support requests will be assigned a ticket number that should be used on all related correspondence. | - Support requests will be assigned a ticket number that should be used on all related correspondence. | ||
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| Standard Terms and Conditions of Datraverse B.V. are applicable to this agreement as filed by ICT~Office with the Chamber of Commerce for the Central Netherlands under number 30174840. The conditions can be downloaded in PDF format as [[https:// | Standard Terms and Conditions of Datraverse B.V. are applicable to this agreement as filed by ICT~Office with the Chamber of Commerce for the Central Netherlands under number 30174840. The conditions can be downloaded in PDF format as [[https:// | ||
| - | Nothing in this agreement is intended to replace the ICT~Office Terms and Conditions and the GNU AGPLv3 License that applies to the SavaPage Software. In case of conflicts the AGPL License and ICT~Office Terms and Conditions takes precedence (in that order). This agreement is between Datraverse and SavaPage Community Members and Visitors only. Other third parties may have separate arrangements with Members. These arrangements are excluded from this agreement. | + | Nothing in this agreement is intended to replace the ICT~Office Terms and Conditions and the [[https:// |