Differences

This shows you the differences between two versions of the page.

--- technical_support_agreement [2018/09/27 17:24]
rijk [Terms & Conditions]
+++ technical_support_agreement [2019/04/19 16:22]
rijk [Process]
@@ Line 1: / Line 1: @@
 ====== Technical Support Agreement ======
-This agreement is between Datraverse B.V, [[Legal|legal guardian]] of the SavaPage Community, registered in The Netherlands with trade registration number 39068966, and //registered// SavaPage Community [[Roles|Members and Visitors]]. The agreement covers the Technical Support for the SavaPage Software as [[Software Packages|packaged]] and released by Datraverse. Community Support is a joint effort of Datraverse and //Community Partners//.
+This agreement is between Datraverse B.V, [[Legal|legal guardian]] of the SavaPage Community, registered in The Netherlands with trade registration number 39068966, and //registered// SavaPage Community [[Roles|Residents and Visitors]]. The agreement covers the Technical Support for the SavaPage Software as [[Software Packages|packaged]] and released by Datraverse. Community Support is a joint effort of Datraverse and //Community Partners//.
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 Please follow these steps when you want support for an issue:
-  - A //Member// should first consult his assigned Deployment or Integration Partner on any issue. Members who have Datraverse as Deployment Partner can directly proceed with the Step 3.
+  - A //Resident// should first consult his assigned Deployment or Integration Partner on any issue. Residents who have Datraverse as Deployment Partner can directly proceed with the Step 3.
-  - Deployment and Integration Partners provide Level 1 support and may resolve the issue right away. When Level 2 support is needed either the Partner or Member can open a support ticket via the https://support.savapage.org site.
+  - Deployment and Integration Partners provide Level 1 support and may resolve the issue right away. When Level 2 support is needed either the Partner or Resident can open a support ticket via the https://support.savapage.org site.
-  - When you "Open a New Ticket" you must first sign in with your community credentials. Partners and Members received their credentials when they joined the community.
+  - When you "Open a New Ticket" you must first sign in with your community credentials. Partners and Residents received their credentials when they joined the community.
   - Visitors can obtain credentials by sending a request to **[[Join|join]]** for a restricted period.
-  - Issues from Members are handled with higher priority than those from Visitors.
+  - Issues from Residents are handled with higher priority than those from Visitors.
   - Support requests will be assigned a ticket number that should be used on all related correspondence.