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technical_support_agreement [2020/02/26 10:01]
rijk [Liability] 		technical_support_agreement [2020/02/26 10:57]
rijk [What is not]
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    * Integration with third party products, unless this integration is part of SavaPage.    * Integration with third party products, unless this integration is part of SavaPage.
    * Disaster recovery.    * Disaster recovery.
-   * Any //operational// support scenario supported according to the [[https://wiki.datraverse.com/doku.php?id=services:operational:support-matrix|Datraverse Operational Support Matrix]].+   * Processes or services that are provisioned by the Member's IT staff to their own internal or external clients and used by themselves, to run themselves as a business.
  
 //These additional services can be provided though as [[Service Level Agreement|SLA Contract]] by Datraverse, or other Deployment Partners, on request.// //These additional services can be provided though as [[Service Level Agreement|SLA Contract]] by Datraverse, or other Deployment Partners, on request.//
  • technical_support_agreement.txt
  • Last modified: 2020/02/26 10:57
  • by rijk