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technical_support_agreement [2019/11/10 15:24]
admin
technical_support_agreement [2020/02/26 10:57] (current)
rijk [What is not]
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    * Integration with third party products, unless this integration is part of SavaPage.    * Integration with third party products, unless this integration is part of SavaPage.
    * Disaster recovery.    * Disaster recovery.
-   ​* ​Any //​operational//​ support scenario supported according to the [[https://​wiki.datraverse.com/​doku.php?​id=services:​operational:​support-matrix|Datraverse Operational Support Matrix]].+   ​* ​Processes or services ​that are provisioned by the Member'​s IT staff to their own internal or external clients and used by themselves, to run themselves as a business.
  
 //These additional services can be provided though as [[Service Level Agreement|SLA Contract]] by Datraverse, or other Deployment Partners, on request.// //These additional services can be provided though as [[Service Level Agreement|SLA Contract]] by Datraverse, or other Deployment Partners, on request.//
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 ===== Liability ===== ===== Liability =====
  
-The Community Resident or Vistor ​(referred to as Member) is responsible for the right exploitation of the software. Member is obliged to make backup copies of data and the software. In no event will Datraverse be liable to Member or to any third party for any special, incidental, punitive or consequential damages (including loss of use, data, business or profits) or for costs of procuring substitute services, arising out of or in connection with this agreement or the services or any work product provided by Datraverse, however caused and regardless of the theory of liability, even if Datraverse has been advised of the possibility of such damages. Datraverse total liability to Member, from all causes of action and all theories of liability, will be limited to and will not exceed the amounts paid to Datraverse by Member under the orders giving rise to any liability hereunder.+The Community Resident or Visitor ​(referred to as Member) is responsible for the right exploitation of the software. Member is obliged to make backup copies of data and the software. In no event will Datraverse be liable to Member or to any third party for any special, incidental, punitive or consequential damages (including loss of use, data, business or profits) or for costs of procuring substitute services, arising out of or in connection with this agreement or the services or any work product provided by Datraverse, however caused and regardless of the theory of liability, even if Datraverse has been advised of the possibility of such damages. Datraverse total liability to Member, from all causes of action and all theories of liability, will be limited to and will not exceed the amounts paid to Datraverse by Member under the orders giving rise to any liability hereunder.
  
 ===== Terms & Conditions ===== ===== Terms & Conditions =====
  • technical_support_agreement.1573395883.txt.gz
  • Last modified: 2019/11/10 15:24
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