This agreement is between Datraverse B.V, legal guardian of the SavaPage Community, registered in The Netherlands with trade registration number 39068966, and registered SavaPage Community Residents and Visitors (referred to as Member in general). The agreement covers the Technical Support for the SavaPage Software as packaged and released by Datraverse. Community Support is a joint effort of Datraverse and Community Partners.
Technical Support covers functional issues with the SavaPage software like:
Datraverse may suggest work-arounds or, where it is judged that there is a defect in the software, make alterations to the SavaPage software to address issues raised.
Technical Support is not intended as a replacement or alternative to:
These additional services can be provided though as SLA Contract by Datraverse, or other Deployment Partners, on request.
A fair usage policy applies to this agreement. When a Resident or Visitor raises an excessive number of support requests, Datraverse has the right to reduce the level of support provided or will recommend that the Community Resident or Visitor purchases training or consultancy services from a Deployment Partner.
Technical Support is available via the https://support.savapage.org site. Support is provided remotely in English or Dutch. If possible and needed, telephone or screen sharing tools may be used. Deployment Partners in your region will be able to provide on-site support by separate SLA contracts.
Please follow these steps when you want support for an issue:
The Community Support Team aims to respond to a request within 24 hours.
All support issues, including related investigation and communication records are confidential information.
Neither Datraverse or the Community Member must make public or disclose any of this confidential information.
The Community Resident or Vistor (referred to as Member) is responsible for the right exploitation of the software. Member is obliged to make backup copies of data and the software. In no event will Datraverse be liable to Member or to any third party for any special, incidental, punitive or consequential damages (including loss of use, data, business or profits) or for costs of procuring substitute services, arising out of or in connection with this agreement or the services or any work product provided by Datraverse, however caused and regardless of the theory of liability, even if Datraverse has been advised of the possibility of such damages. Datraverse total liability to Member, from all causes of action and all theories of liability, will be limited to and will not exceed the amounts paid to Datraverse by Member under the orders giving rise to any liability hereunder.
Standard Terms and Conditions of Datraverse B.V. are applicable to this agreement as filed by ICT~Office with the Chamber of Commerce for the Central Netherlands under number 30174840. The conditions can be downloaded in PDF format as English or Dutch version.
Nothing in this agreement is intended to replace the ICT~Office Terms and Conditions and the GNU AGPLv3 License that applies to the SavaPage Software. In case of conflicts the AGPL License and ICT~Office Terms and Conditions takes precedence (in that order). This agreement is between Datraverse and SavaPage Community Residents and Visitors only. Other third parties may have separate arrangements with Community Members. These arrangements are excluded from this agreement.