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service_level_agreement

Service Level Agreement

The Technical Support Agreement covers functional issues with SavaPage Software for all Community Members. However, members who need operational support can purchase a Service Level Agreement (SLA) contract as offered by their Deployment Partner.

Datraverse B.V. offers a flexible SLA Base Contract on top of which SLA Support Units can be purchased as a reservation (purse) for future support requests. See the Service Level Agreement Details.
service_level_agreement.txt · Last modified: 2017/07/07 22:44 (external edit)